Somewhere along the way, a significant part of the hospitality industry confused efficiency with absence. I want to be precise about what I am criticising here, because this is not an argument against efficiency. Streamlining…
A young concierge once asked me how long it takes to become good at this job. I told him three years. He looked a little crushed, so I corrected myself. Three years to become competent.…
Elevating Hospitality Operations: Best Practices for Sustainable Success In today’s fast-paced hospitality ecosystem, the ability to adapt and evolve is more important than ever. Whether you’re part of a large hotel corporation, an independent hotel,…